Cancelation Policy

Please contact us if you need to cancel

Phone 904-315-8442

Our local St Augustine tours and rentals are by reservation only. All our tours & rentals are pre paid online or by phone. We require a 12 hour cancelation notice for our rentals and local tours. No shows will be billed at full charge.

Our Silver Springs tour, and all private tours must be prepaid and are non-refundable without a 24 hour cancellation notice. Day trips and private tours must be prepaid and are non refundable without a 24 hour cancellation notice.

Any and all cancellations by Kayak St Augustine due to weather or for any reason, the customer will receive a full refund of all charges. You will be notified by phone and or email in the event of a cancellation of a tour or rental.

We close at 3:00 p.m. Any rentals coming in after 3:15 p. m. will be charged a $10.00 fee per kayak or paddleboard.

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